"Ricardo is great! I’ve been using the Alcatraz Locksmith company for years. Very professional and always does out standing work for our dialysis clinics throughout San Diego. If looking for not just a locksmith, their technicians are very capable of all repairs of any type of doors, closers and special coded lock installs in which you will never be disappointed with. They put a lot of pride in the work they do for all types of jobs and giving complete satisfaction with the quality work they encounter. I truly and highly recommend them."
"Omg..so after picking up my car, I realized that I left my garage opener in my rental car, and the key that was supposed to be for my house did not work. It was after 9:30 and these guys literally saved my life! I want to say the one who helped me name was Ricardo. He was EXTREMELY kind, knowledgeable, and got me in my house in under 5 minutes! I see why they have all 5 stars across the board. Thank you all so much for your help again!"
"Previously worked with Gio at Alcatraz Locksmith a couple years ago when my sister got locked out of her apartment and he was quick to help. Today we had an electronic lock go out at our home and needed to get it replaced. Ricardo came to the rescue super quick, he was here within 30 minutes and 20 minutes later our lock was replaced and working perfectly. 100% recommend Alcatraz Locksmith for their quick and excellent service at a reasonable price!"
"They came in about 20 minutes at the job site. They also took care of it in about 20 minutes also"
"I called days before letting Ricardo know what my situation was regarding my key fob. We thought maybe my key fob was damaged do to a recent battery change by AAA. Ricardo was nice enough to meet me at the shop in Otay even though the shop is normally closed on the weekends. He knew my work schedule is Monday through Friday and provided excellent customer service by accommodating my availability (weekends). Luckily, it was just a faulty key fob battery. Ricardo to the rescue! Alcatraz Locksmith is not only friendly, and professional but extremely honest. They have a loyal customer in me for life! Thank you for all you do to keep our community safe!"
"Ricardo from Alcatraz Locksmith responded quickly to my inquiry regarding a duplicate safety deposit box key and was able to perform the service following morning. Kind, approachable person; will consider using their services in the future."
"Thank you so much, Alcatraz Locksmith, for always coming to my rescue. Your company truly excels, and your customer service is always there for us—whether it's for our business or personal needs. I can’t express enough how grateful I am to have a company I can count on, year after year, for all our residential and commercial locksmith needs.
You are simply the best. Thank you for consistently providing outstanding customer service. We truly value your company."
"I had an excellent experience with Alcatraz Locksmith. Ricardo showed up quickly, was professional, and really knew what he was doing. He explained everything clearly, fixed the issue right away, and his workmanship was top-notch. It’s rare to find someone so reliable and courteous these days.
Thank you, Ricardo, for the great service — highly recommended!"
"Honest and quick service. The prices were fair as well. Thank you, Ricardo!"
"They arrived on time and quickly repaired a broken entry door latch (about 15 minutes). Great, knowledgeable, and friendly service. Price seemed a little high, but at least I didn't have to drive around to buy replacement parts to repair the lock."
"I’ve used Alcatraz for past projects and always get professional and courtesy service! Highly recommend."
"Top notch! After Joe, at Buy a Car Key Replacement, no showed me, I requested a call from Alcatraz, Ricardo called back and said he could be at my place in 30 minutes. He came out in the rain and programmed my key within five minutes. Thank you Ricardo, such a huge weight lifted off of us.
If you ever need locksmith services Alcatraz should be your first call, most likely will be your only call!"
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"Ricardo did an excellent job re-keying my truck. He was professional, friendly, and showed up right on time. The work was quick, clean, and everything worked perfectly afterward. Highly recommend Ricardo for anyone needing an honest and reliable locksmith!"
"Ricardo at Alcatraz Locksmith is a lifesaver! He was professional, efficient, and courteous. Ricardo helped me with my locks and got everything sorted out quickly. His expertise and friendly demeanor put me at ease. Highly recommend Ricardo and Alcatraz Locksmith for all your locksmith needs!"
"Alcatraz is a long standing, high quality, greatly skilled, extremely knowledgeable and excellent customer service business. I have utilized them on many occasions over years and have never been disappointed or let down. They can provide just about any locksmith service needed for vehicles and facilities. Their new location is super clean, organized, well stocked and of course the amazing customer service far exceeds standards and expectations. I strongly recommend them for any locksmith needs!"
"I had an amazing experience with Alcatraz! They rekeyed my mailbox and side door quickly and professionally. The technician was punctual, friendly, and made the whole process so easy. I really appreciate their attention to detail and how efficiently everything was done.
If you need any locksmith services, I highly recommend Alcatraz—fast, reliable, and great customer service!"
"I lost my mailbox key and they came to my house and changed out the lock in my mailbox. Very fast and friendly service. I got a few quotes and Alcatraz gave me the best price. Highly recommend!"
"They were great, super kind and helpful with everything, i really had the best experience!"
"We had a broken Multi-point lock on our backdoor. We spoke to half a dozen locksmiths including two that came to the house. None of them were able to help us with a repair/replacement. Ruth (admin)and Ricardo (field tech) of Alcatraz were the first to actually make the repair happen. As parts needed to be ordered, they made a temporary fix that allowed us to use and lock the door until the parts arrive. We really appreciate their responsiveness, professionalism and flexibility."
"Alcatraz Locksmith is Absolutely the BEST in the industry. They’re Definitely second to none. Ricardo helped me in a timely manner. He’s Super Kind and Helpful. I Certainly recommend him and the business to everyone. The pricing is logical and exceeded my expectations. Thank you so much."
"They were so polite and answered any questions I had. I def recommend and will use their service again. Thanks so much."
"I want to thank Ricky for coming to Superior Cuts Brandywine and doing an excellent job on helping us change out our door locks. Not only did he do a great job but he went one step beyond by creating a solution by making it possible to use one key for 2 separate locks which has made opening and closing are shop much more easier and convenient! I think that was very professional of him to do what is best for the customer & business. I will continue to use & Recommend to all my friends and family Alacatraz as the locksmith company to go too, especially if Ricky is there to help out !"
"Had a great experience with Ricardo from Alcatraz Locksmith. Even tho I locked my keys in trunk at least I had good service."
"Hands down best service. Fast, reliable, super kind! 10/10 will use them again."
"Excellent service! Excellent pricing! Family owned business that has great long time employees who care about thier customers!
Thank you
Darren"
"I wanted to get my locks changed after closing on a new house. Ricardo came by and knocked it out within 20 min. Very professional, friendly, and knowledgeable. I’ll definitely be using them for future needs."
"Alcatraz is by FAR, the only locksmith I will ever go to. No matter what I need (duplicate keys, car key remote batteries or locks re-keyed, I can get all that and more …. and with a friendly smile. When you’re there, they treat you like family!"
"The locksmith showed up on time, was professional and knew what he was doing. They changed all our locks and didn't charge an arm and leg like other locksmiths have. I also had to have them come to the house and make a key for our car when we lost it. I highly recommend them!!!"
"Alcatraz lock Smith is the most honest and efficient company I have ever worked with. They have replaced our car keys and have re keyed our home. They are reliable, honest, very competitive pricing and also id like to mention, they are very nice."
"Ricardo was so helpful and so nice! He fulfilled my needs and was fast with service, 100% recommend him ."
"Five Stars!
This team is absolutely amazing! I’m so thankful for their outstanding service. I’ve used them for both my vehicle needs and home, and every time they’ve exceeded expectations. Their turnaround time is incredible—they’re fast, efficient, and completely reliable. If you ever find yourself in need of trustworthy and prompt service, look no further. These are the people you want on your side. Highly recommended!"
"I had an excellent experience with Alcatraz Locksmith from start to finish. Their customer service was friendly and responsive, making scheduling quick and easy. The technician arrived right on time, was professional, and clearly knew what they were doing. I was also pleasantly surprised by the pricing — very fair and competitive for the quality of service provided. Overall, I’m extremely satisfied and will definitely be using their services again in the future. Highly recommend!"
"I’ve been fortunate enough to know the team at Alcatraz Locksmith for years now! Ruth has always helped me at their shop and Ricardo is the one who comes to our business when needed! I love them and will never use anyone else! Thank you Alcatraz!"
"Very well knowledgeable and reasonable priced & great customer service my go to for any locksmith issue i have. Thank you Alcatraz"
"The superior service and professionalism exhibited by Alcatraz Locksmith surpassed my expectations. Their rapid response and specialized knowledge in providing new keys for my vehicle were highly beneficial. Highly recommend 😊"
"Love their work, I needed a copy of my car key and Gio took care of me. Would highly recommend!"
"Ricky locks showed up on time. Actually a little bit early helped me out and the price was great. Couldn't be happier"
"Ricardo at Alcatraz Locksmith went above and beyond to help me secure my property with a custom installation. His expertise and knowledge of security solutions are impressive, and he worked with me to design and implement a tailored system that meets my specific needs. Ricardo is professional, courteous, and takes pride in his work. The custom installation has given me peace of mind knowing my property is protected. I highly recommend Ricardo and Alcatraz Locksmith for any security or locksmith needs - they're the experts you want on your side!"
"Alcatraz Locksmith has been a lifesaver for my commercial building. They recently installed panic hardware, which has been a game-changer for safety and security. The installation was seamless and efficient, and their team was professional and courteous. The panic hardware has been a huge de-escalation tool for my business, providing peace of mind for my employees and customers. I highly recommend Alcatraz Locksmith for all your commercial locksmith needs. Their expertise and service have been invaluable to me, and I'm grateful to have them as a trusted partner."