"They came in about 20 minutes at the job site. They also took care of it in about 20 minutes also"
"I called days before letting Ricardo know what my situation was regarding my key fob. We thought maybe my key fob was damaged do to a recent battery change by AAA. Ricardo was nice enough to meet me at the shop in Otay even though the shop is normally closed on the weekends. He knew my work schedule is Monday through Friday and provided excellent customer service by accommodating my availability (weekends). Luckily, it was just a faulty key fob battery. Ricardo to the rescue! Alcatraz Locksmith is not only friendly, and professional but extremely honest. They have a loyal customer in me for life! Thank you for all you do to keep our community safe!"
"Ricardo from Alcatraz Locksmith responded quickly to my inquiry regarding a duplicate safety deposit box key and was able to perform the service following morning. Kind, approachable person; will consider using their services in the future."
"Thank you so much, Alcatraz Locksmith, for always coming to my rescue. Your company truly excels, and your customer service is always there for us—whether it's for our business or personal needs. I can’t express enough how grateful I am to have a company I can count on, year after year, for all our residential and commercial locksmith needs.
You are simply the best. Thank you for consistently providing outstanding customer service. We truly value your company."
"I had an excellent experience with Alcatraz Locksmith. Ricardo showed up quickly, was professional, and really knew what he was doing. He explained everything clearly, fixed the issue right away, and his workmanship was top-notch. It’s rare to find someone so reliable and courteous these days.
Thank you, Ricardo, for the great service — highly recommended!"
"Honest and quick service. The prices were fair as well. Thank you, Ricardo!"
"They arrived on time and quickly repaired a broken entry door latch (about 15 minutes). Great, knowledgeable, and friendly service. Price seemed a little high, but at least I didn't have to drive around to buy replacement parts to repair the lock."
"I’ve used Alcatraz for past projects and always get professional and courtesy service! Highly recommend."
"Top notch! After Joe, at Buy a Car Key Replacement, no showed me, I requested a call from Alcatraz, Ricardo called back and said he could be at my place in 30 minutes. He came out in the rain and programmed my key within five minutes. Thank you Ricardo, such a huge weight lifted off of us.
If you ever need locksmith services Alcatraz should be your first call, most likely will be your only call!"
"Ricardo did an excellent job re-keying my truck. He was professional, friendly, and showed up right on time. The work was quick, clean, and everything worked perfectly afterward. Highly recommend Ricardo for anyone needing an honest and reliable locksmith!"
"Ricardo at Alcatraz Locksmith is a lifesaver! He was professional, efficient, and courteous. Ricardo helped me with my locks and got everything sorted out quickly. His expertise and friendly demeanor put me at ease. Highly recommend Ricardo and Alcatraz Locksmith for all your locksmith needs!"
"Alcatraz is a long standing, high quality, greatly skilled, extremely knowledgeable and excellent customer service business. I have utilized them on many occasions over years and have never been disappointed or let down. They can provide just about any locksmith service needed for vehicles and facilities. Their new location is super clean, organized, well stocked and of course the amazing customer service far exceeds standards and expectations. I strongly recommend them for any locksmith needs!"
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"I had an amazing experience with Alcatraz! They rekeyed my mailbox and side door quickly and professionally. The technician was punctual, friendly, and made the whole process so easy. I really appreciate their attention to detail and how efficiently everything was done.
If you need any locksmith services, I highly recommend Alcatraz—fast, reliable, and great customer service!"
"I lost my mailbox key and they came to my house and changed out the lock in my mailbox. Very fast and friendly service. I got a few quotes and Alcatraz gave me the best price. Highly recommend!"
"They were great, super kind and helpful with everything, i really had the best experience!"
"We had a broken Multi-point lock on our backdoor. We spoke to half a dozen locksmiths including two that came to the house. None of them were able to help us with a repair/replacement. Ruth (admin)and Ricardo (field tech) of Alcatraz were the first to actually make the repair happen. As parts needed to be ordered, they made a temporary fix that allowed us to use and lock the door until the parts arrive. We really appreciate their responsiveness, professionalism and flexibility."
"Alcatraz Locksmith is Absolutely the BEST in the industry. They’re Definitely second to none. Ricardo helped me in a timely manner. He’s Super Kind and Helpful. I Certainly recommend him and the business to everyone. The pricing is logical and exceeded my expectations. Thank you so much."
"Had a great experience with Ricardo from Alcatraz Locksmith. Even tho I locked my keys in trunk at least I had good service."
"Hands down best service. Fast, reliable, super kind! 10/10 will use them again."
"Ricardo was so helpful and so nice! He fulfilled my needs and was fast with service, 100% recommend him ."