"My keypad lock stopped working and I was crunched with time. Ricardo came within 20 minutes and helped me out, solved the problem and changed the lock very efficiently. I highly recommend him"
"Ricardo is super nice, easy to talk to, explains in detail the situation, and is very knowledgeable. I would highly recommend them for any locksmith work."
"Giovanni was professional and quickly got me back on the road. 10/10 would recommend. Great pricing and honest. Thank you!!"
"Hands down best customer service in the game! Experts in their craft and they make everyone feel like family! Shout out Tony and Ruth! If you're looking for a locksmith these are your guys!"
"I just want to take a moment to give a huge shoutout to the Alcatraz team! They truly exceeded my expectations. From the very beginning, Ricardo was incredibly responsive, communicated clearly, and handled everything precisely and professionally. I’m 1000% satisfied with the service I received and couldn’t be happier with the experience! Thank you so much!"
"Trust me when I say this—just call them!
After my car got locked, I waited on the roadside for over an hour for another locksmith who never showed up. Out of pure desperation, I called Alcatraz. Their office was only about 8 minutes away, and they dispatched someone the moment I got off the phone. Giovanni arrived in just 3 minutes!
They also gave me a flat-rate price upfront, so there were no surprises.
A huge shoutout to Giovanni. After standing in the hot sun for more than an hour, I was exhausted, and he kindly offered me water from his own bottle without me even asking. That small act of kindness meant a lot and turned a stressful situation into one I’ll always remember.
Thank you, Giovanni, and thank you, Alcatraz, for your incredible service. I couldn’t recommend you more!"
"We lost our mailbox key and decided to contact Alcatraz Locksmith which was such a good decision! Giovonni called us when he was on his way and was so kind and courteous! He replaced our lock within 15 minutes! And he did it with a smile! Thank you Giovonni!"
"Ricardo was super punctual, friendly, and did amazingly quick work making a new key for my car. I would recommend Alcatraz to anyone needing locksmith services."
"They are very professional reliable organized, and had my information from like two years ago. They were on time and great customer service, definitely recommend!"
"Ricardo is our trusted locksmith. Very reliable and fast! He has previously helped us changing our locks when we moved in and also helped us replacing the lock on our mailbox. Great customer service, will continue to give him a call whenever we need his services:)"
"I went here to get some new door lock fobs programmed for my car. These folks were very attentive and professional and it didn't take long to do the necessary work. Ruth and Gio were very pleasant and I will come here again to do the same for my other car."
"Amazing customer service, going above and beyond like always !
Alcatraz Locksmith is the best "
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"I locked myself out of my car and Ricardo with Alcatraz Locksmith was absolutely incredible! They responded immediately and arrived in record time! Super reliable, I will definitely use them for any future lock needs!"
"I had a great experience with Alcatraz Locksmith. They rekeyed two of my exterior doors so everything matched, and the entire process was smooth from start to finish. Their service was quick, professional, and efficient, and it was easy to get in touch with their office when scheduling. Pricing was fair and transparent, with no surprises. I would absolutely recommend them to anyone needing reliable locksmith services."
"Fantastic service, Ricardo the tech that provided service was amazing, very professional, courteous, professional honest good man."
"I recently needed help finding and installing a new lock that would actually fit my specific needs, and I'm so glad I called Alcatraz Locksmith in Chula Vista. From the very first call, Giovanni impressed me with his incredibly quick response time. He answered right away, listened carefully to what I was looking for, and didn't waste any time getting the process started.
What really stood out was how Giovanni went out of his way to help me locate the perfect lock. Instead of just pushing whatever was convenient, he took the time to understand my security concerns, budget, and the exact fit I needed for my door. He recommended a high-quality option that was a perfect balance of strength, ease of use, and style – exactly what I was hoping for but didn't even know existed until he showed me.
The installation itself was professional, clean, and timely. Giovanni showed up right on schedule, worked efficiently without any mess or unnecessary delays, and made sure everything was tested thoroughly before he left. He even took a few extra minutes to explain how the new lock worked and gave me some helpful tips on maintenance.
Alcatraz Locksmith has clearly been doing this for years (since 1995, I learned), and it shows in their attention to detail and customer-focused approach. If you're in the Chula Vista or San Diego area and need a locksmith who’s reliable, knowledgeable, and truly cares about getting it right, do yourself a favor and call them. Giovanni and the team exceeded my expectations in every way.
Highly recommend – 10/10 would use again!"
"We lost all copies of our mail keys So naturally I panicked and contacted Alcatraz locksmith. Not only were they able to get me scheduled for the same day, but Ricardo came out and fixed my lock in 10 minutes, maybe less. He was professional, thorough, and kind. I even left with three extra keys to make sure that if we were to have lost the keys again we had an extra extra spare. I actually need to contact Alcatraz locksmith for one of my rental properties now and will be doing that in the near future."
"The young lady that works there was extremely helpful and was able to resolve our key issue. Tried getting copies from two different key kiosks and they did not work. Alcatraz hand cut our keys and they worked!"
"Ricardo is great! I’ve been using the Alcatraz Locksmith company for years. Very professional and always does out standing work for our dialysis clinics throughout San Diego. If looking for not just a locksmith, their technicians are very capable of all repairs of any type of doors, closers and special coded lock installs in which you will never be disappointed with. They put a lot of pride in the work they do for all types of jobs and giving complete satisfaction with the quality work they encounter. I truly and highly recommend them."
"Omg..so after picking up my car, I realized that I left my garage opener in my rental car, and the key that was supposed to be for my house did not work. It was after 9:30 and these guys literally saved my life! I want to say the one who helped me name was Ricardo. He was EXTREMELY kind, knowledgeable, and got me in my house in under 5 minutes! I see why they have all 5 stars across the board. Thank you all so much for your help again!"
"Previously worked with Gio at Alcatraz Locksmith a couple years ago when my sister got locked out of her apartment and he was quick to help. Today we had an electronic lock go out at our home and needed to get it replaced. Ricardo came to the rescue super quick, he was here within 30 minutes and 20 minutes later our lock was replaced and working perfectly. 100% recommend Alcatraz Locksmith for their quick and excellent service at a reasonable price!"
"They came in about 20 minutes at the job site. They also took care of it in about 20 minutes also"
"I called days before letting Ricardo know what my situation was regarding my key fob. We thought maybe my key fob was damaged do to a recent battery change by AAA. Ricardo was nice enough to meet me at the shop in Otay even though the shop is normally closed on the weekends. He knew my work schedule is Monday through Friday and provided excellent customer service by accommodating my availability (weekends). Luckily, it was just a faulty key fob battery. Ricardo to the rescue! Alcatraz Locksmith is not only friendly, and professional but extremely honest. They have a loyal customer in me for life! Thank you for all you do to keep our community safe!"
"Ricardo from Alcatraz Locksmith responded quickly to my inquiry regarding a duplicate safety deposit box key and was able to perform the service following morning. Kind, approachable person; will consider using their services in the future."
"Thank you so much, Alcatraz Locksmith, for always coming to my rescue. Your company truly excels, and your customer service is always there for us—whether it's for our business or personal needs. I can’t express enough how grateful I am to have a company I can count on, year after year, for all our residential and commercial locksmith needs.
You are simply the best. Thank you for consistently providing outstanding customer service. We truly value your company."
"I had an excellent experience with Alcatraz Locksmith. Ricardo showed up quickly, was professional, and really knew what he was doing. He explained everything clearly, fixed the issue right away, and his workmanship was top-notch. It’s rare to find someone so reliable and courteous these days.
Thank you, Ricardo, for the great service — highly recommended!"
"Honest and quick service. The prices were fair as well. Thank you, Ricardo!"
"They arrived on time and quickly repaired a broken entry door latch (about 15 minutes). Great, knowledgeable, and friendly service. Price seemed a little high, but at least I didn't have to drive around to buy replacement parts to repair the lock."
"I’ve used Alcatraz for past projects and always get professional and courtesy service! Highly recommend."
"Top notch! After Joe, at Buy a Car Key Replacement, no showed me, I requested a call from Alcatraz, Ricardo called back and said he could be at my place in 30 minutes. He came out in the rain and programmed my key within five minutes. Thank you Ricardo, such a huge weight lifted off of us.
If you ever need locksmith services Alcatraz should be your first call, most likely will be your only call!"
"Ricardo did an excellent job re-keying my truck. He was professional, friendly, and showed up right on time. The work was quick, clean, and everything worked perfectly afterward. Highly recommend Ricardo for anyone needing an honest and reliable locksmith!"
"Ricardo at Alcatraz Locksmith is a lifesaver! He was professional, efficient, and courteous. Ricardo helped me with my locks and got everything sorted out quickly. His expertise and friendly demeanor put me at ease. Highly recommend Ricardo and Alcatraz Locksmith for all your locksmith needs!"
"Alcatraz is a long standing, high quality, greatly skilled, extremely knowledgeable and excellent customer service business. I have utilized them on many occasions over years and have never been disappointed or let down. They can provide just about any locksmith service needed for vehicles and facilities. Their new location is super clean, organized, well stocked and of course the amazing customer service far exceeds standards and expectations. I strongly recommend them for any locksmith needs!"
"I had an amazing experience with Alcatraz! They rekeyed my mailbox and side door quickly and professionally. The technician was punctual, friendly, and made the whole process so easy. I really appreciate their attention to detail and how efficiently everything was done.
If you need any locksmith services, I highly recommend Alcatraz—fast, reliable, and great customer service!"
"I lost my mailbox key and they came to my house and changed out the lock in my mailbox. Very fast and friendly service. I got a few quotes and Alcatraz gave me the best price. Highly recommend!"
"They were great, super kind and helpful with everything, i really had the best experience!"
"We had a broken Multi-point lock on our backdoor. We spoke to half a dozen locksmiths including two that came to the house. None of them were able to help us with a repair/replacement. Ruth (admin)and Ricardo (field tech) of Alcatraz were the first to actually make the repair happen. As parts needed to be ordered, they made a temporary fix that allowed us to use and lock the door until the parts arrive. We really appreciate their responsiveness, professionalism and flexibility."
"Alcatraz Locksmith is Absolutely the BEST in the industry. They’re Definitely second to none. Ricardo helped me in a timely manner. He’s Super Kind and Helpful. I Certainly recommend him and the business to everyone. The pricing is logical and exceeded my expectations. Thank you so much."
"They were so polite and answered any questions I had. I def recommend and will use their service again. Thanks so much."
"I want to thank Ricky for coming to Superior Cuts Brandywine and doing an excellent job on helping us change out our door locks. Not only did he do a great job but he went one step beyond by creating a solution by making it possible to use one key for 2 separate locks which has made opening and closing are shop much more easier and convenient! I think that was very professional of him to do what is best for the customer & business. I will continue to use & Recommend to all my friends and family Alacatraz as the locksmith company to go too, especially if Ricky is there to help out !"
"Had a great experience with Ricardo from Alcatraz Locksmith. Even tho I locked my keys in trunk at least I had good service."
"Hands down best service. Fast, reliable, super kind! 10/10 will use them again."
"Excellent service! Excellent pricing! Family owned business that has great long time employees who care about thier customers!
Thank you
Darren"
"I wanted to get my locks changed after closing on a new house. Ricardo came by and knocked it out within 20 min. Very professional, friendly, and knowledgeable. I’ll definitely be using them for future needs."
"Alcatraz is by FAR, the only locksmith I will ever go to. No matter what I need (duplicate keys, car key remote batteries or locks re-keyed, I can get all that and more …. and with a friendly smile. When you’re there, they treat you like family!"
"The locksmith showed up on time, was professional and knew what he was doing. They changed all our locks and didn't charge an arm and leg like other locksmiths have. I also had to have them come to the house and make a key for our car when we lost it. I highly recommend them!!!"
"Our family has been going to Alcatraz for many years. They are reliable and honest! A combination that's hard to find. We use them for all our home and auto needs."
"Alcatraz lock Smith is the most honest and efficient company I have ever worked with. They have replaced our car keys and have re keyed our home. They are reliable, honest, very competitive pricing and also id like to mention, they are very nice."
"Ricardo was so helpful and so nice! He fulfilled my needs and was fast with service, 100% recommend him ."
"If in need of a Locksmith I recommend Alcatraz. They just provided service for me. Our lock that came with the house we bought thirty years failed making our double door front entrance unusable. Alcatraz and Baldwin diagnosed the problem and fixed our door very efficiently. Friendly company and easy to work with."
"Alcatraz Locksmith is beyond an exceptional company to use. I highly recommend this company over any other locksmith! I have been using their services for the last 19 years with commercial, residential and retail spaces. They are always on time, honest with their work and pricing. The materials they use are amazing and durable. Tony, Ricardo and Geo truly provide exceptional customer service! They provide full details about the repairs or if a replacement is needed and always help with improving the site for long term stability. Their knowledge, professionalism, compassion and work ethics are truly an asset! They care about their customers and that is key! Alcatraz Locksmith is truly the best, try them and you will never use any other company again! Thank you, Tony, Ricardo, Geo for always assisting me throughout the years!"
"Five Stars!
This team is absolutely amazing! I’m so thankful for their outstanding service. I’ve used them for both my vehicle needs and home, and every time they’ve exceeded expectations. Their turnaround time is incredible—they’re fast, efficient, and completely reliable. If you ever find yourself in need of trustworthy and prompt service, look no further. These are the people you want on your side. Highly recommended!"
"I had an excellent experience with Alcatraz Locksmith from start to finish. Their customer service was friendly and responsive, making scheduling quick and easy. The technician arrived right on time, was professional, and clearly knew what they were doing. I was also pleasantly surprised by the pricing — very fair and competitive for the quality of service provided. Overall, I’m extremely satisfied and will definitely be using their services again in the future. Highly recommend!"
"I’ve been fortunate enough to know the team at Alcatraz Locksmith for years now! Ruth has always helped me at their shop and Ricardo is the one who comes to our business when needed! I love them and will never use anyone else! Thank you Alcatraz!"
"Very well knowledgeable and reasonable priced & great customer service my go to for any locksmith issue i have. Thank you Alcatraz"
"I can't say enough good things about Alcatraz locksmith! For years they have taken care of all our personal needs and also for our church. From the moment I called, the service was fast, professional, and incredibly courteous. They arrived promptly, explained everything clearly, and handled the job with precision and care. What really impressed me was their honesty and integrity!! There was no hidden fees, just honest work at a fair price and they haven’t changed a bit. They continue to be awesome!
They always turn what could have been a stressful situation into a smooth and reassuring experience. If you're looking for a locksmith who is reliable, trustworthy, and truly skilled, look no further. Highly recommend to anyone in need of top-notch service!"
"The superior service and professionalism exhibited by Alcatraz Locksmith surpassed my expectations. Their rapid response and specialized knowledge in providing new keys for my vehicle were highly beneficial. Highly recommend 😊"
"Love their work, I needed a copy of my car key and Gio took care of me. Would highly recommend!"
"Needed a spare key fob for my Dodge Journey. The appointment took less than 30 minutes. Excellent fast service!"
"Pricy service, but they showed up within 20 minutes and got the job done. I had called 5 or 6 other locksmiths that wouldn't do motorcycles. The last place I called recommended Alcatraz and they did not hesitate."
"Ricky locks showed up on time. Actually a little bit early helped me out and the price was great. Couldn't be happier"
"Ricardo at Alcatraz Locksmith went above and beyond to help me secure my property with a custom installation. His expertise and knowledge of security solutions are impressive, and he worked with me to design and implement a tailored system that meets my specific needs. Ricardo is professional, courteous, and takes pride in his work. The custom installation has given me peace of mind knowing my property is protected. I highly recommend Ricardo and Alcatraz Locksmith for any security or locksmith needs - they're the experts you want on your side!"
"I recently found myself locked out of my car, but Alcatraz Locksmith came to the rescue! They arrived promptly and efficiently helped me gain access to my vehicle. Not only did they get me back on the road quickly, but they also made a new key for me on the spot. Their service was fast, friendly, and professional. I highly recommend Alcatraz Locksmith for all your automotive locksmith needs. They truly are the 'key' to unlocking your problems!"
"Alcatraz Locksmith came through in a big way when I needed a key made for my brand new car. Ricardo, the service technician, was on time, professional, and extremely knowledgeable. He walked me through the process, answered all my questions, and got the job done quickly and efficiently. The price was very reasonable, especially considering the convenience and expertise they provided. I'm thoroughly impressed with the service I received from Ricardo and Alcatraz Locksmith. If you're looking for a trustworthy and affordable locksmith, look no further. Five stars!"
"Alcatraz Locksmith has been a lifesaver for my commercial building. They recently installed panic hardware, which has been a game-changer for safety and security. The installation was seamless and efficient, and their team was professional and courteous. The panic hardware has been a huge de-escalation tool for my business, providing peace of mind for my employees and customers. I highly recommend Alcatraz Locksmith for all your commercial locksmith needs. Their expertise and service have been invaluable to me, and I'm grateful to have them as a trusted partner."
"I've had the pleasure of working with Alcatraz Locksmith for many years, and their expertise in automotive, commercial, residential, and safe work is unmatched. With decades of experience under their belt, they've established themselves as a trusted and reliable choice in the industry. Recently, they've relocated to a new shop in East Chula Vista, and I'm impressed by their continued commitment to excellence. Their team is knowledgeable, efficient, and always provides top-notch service. If you're looking for a locksmith company with a proven track record and a new, convenient location, look no further than Alcatraz Locksmith."
"I recently visited Alcatraz Locksmiths' new shop in East Chula Vista and was thoroughly impressed! The staff were friendly, knowledgeable, and went above and beyond to help me with my locksmith needs. The shop itself is clean, modern, and well-organized.
I had a complex issue with my home's lock system, but the locksmiths at Alcatraz were able to resolve it quickly and efficiently. Their prices were also very reasonable.
1 highly recommend Alcatraz Locksmiths to anyone in the Chula Vista area looking for reliable, trustworthy locksmith services. Five stars and thank you!"